Claims
In Asia Pacific, we have a central claims team which is dedicated to offering clients the highest quality service, ensuring that there is always an experienced person at the end of the telephone and that we respond to enquiries quickly and efficiently.
Based in Singapore, the team is presently the only Lloyd’s Syndicate member in Asia with a claims office in the region, meaning we can offer local expertise and a faster, more efficient service to all our clients without the barriers of time-zone, cultural and language differences.
Our approach to claims
Catlin claims teams throughout the world are driven by a Group philosophy: a set of common core procedures central to controlling and minimising risk. At the same time, the diversity of cultures and local market customs throughout the Group is respected.
This ensures that in Singapore we are able to offer a consistent quality of service and level of expertise while retaining local authority, decision making and knowledge.
When dealing with our claims team, you can expect to find a professional service firm which puts your interests first. We are always fair and we will always go the extra mile.
Making a claim
If you have a claim, in the first instance please email us at: asia.claims@catlin.com
We will get back to you about what will happen next.
Visit the claims section on the Asia Pacific site to find contact details for members of our claims team.