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A broker recently told us that he was really impressed with the way our claims handler had handled a major loss where Catlin was an agreement party. Our handler knew of the demanding nature of the client and she made sure she dealt with every enquiry from the broker as soon as it came in.
He said he had a difficult client and numerous requests, but she (our handler) was always available, responsive and professional.
Your service made things much easier for me You have a great team If Gracechurch ever survey me, I will put Catlin as no 1
We strive to keep our brokers fully and immediately informed so that they can deliver excellent service to the insured.
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