Our people
Our claims team is recognised within the insurance industry because of their expertise, knowledge and because every member goes the extra mile to give the best possible service.
Our unique recruitment process ensures we hire not only the best technical minds to be able to solve difficult issues, but people who have enthusiasm for serving our clients' interests.
Brokers regularly commend our strength in depth; we have the largest claims team in Lloyd's with depth in each area of risk.
Training
We love people who want to learn and study for professional qualifications and we offer training for a whole variety of skills and knowledge. We even send our staff away to be educated about the industries our client operate in so we can better understand your issues.
Claims culture
Our culture is driven by the Catlin values: transparency, accountability, teamwork, integrity, dignity. These values have been core to the company since it was founded, and they apply to everything we do. Our people are committed to working according to these values, which creates a unified, professional and collaborative culture. Professionalism and a professional attitude is at our heart.
Case study
An oil rig had suffered damage but there were major problems moving forward on the claim. The client’s risk manager had met the involved parties individually, but was at an impasse.
We were not the leader, but at a meeting of all the parties, our claims adjuster’s reputation and credibility enabled him to propose a successful solution.
Our proposal led to the resolution of this and two other unrelated claims.
The broker was delighted because the meeting approved the proposal, and the risk manager was delighted because he went home with three solutions instead of one.
