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Service stories

We pride ourselves on our service. When our clients need us we react swiftly. We focus on delivering fair outcomes that enable our clients’ business sustainability and protect their reputations.

The following examples of feedback from our brokers will give a flavour of what Catlin means by service.

	Aircraft crash A broker recently told us that he was really impressed with the way our claims handler had handled a major loss Find out more

	Art gallery fire Our 24-hour helpline rings telling us that the client’s art gallery is on fire Find out more

	Chilean earthquake Settlement of a major property claim was being delayed by the Lead who continued to ask for additional information Find out more

	Hurricane oil rig collapse Several rigs had gone down in a hurricane but there was uncertainty over the extent of cover for clearing the debris Find out more

	The insured's solicitor A broker asked us to meet his Australian law firm client; they were visiting London Find out more

	New client A broker had recently taken over a new client. He contacted us for an urgent response to a class sequence Find out more

	Livestock shipper A major livestock shipper suffered a loss when shipping pigs from America to China Find out more

	Oil rig damage An oil rig had suffered damage but there were major problems moving forward on the claim Find out more

	Rail tunnel collapse A highly respected insured was seriously exposed when a railway tunnel collapsed Find out more

	Ship collision A cargo ship struck a berth in a Norwegian port and was impounded by the authorities Find out more

	US client A broker’s book of business had been transferred three times over the recent past Find out more

	Warehouse fire Two weeks before Christmas, a small business sole trader was devastated – a warehouse fire had destroyed most of his stock Find out more